Due to this ˝new normal¨ situation and COVID 19 pandemic, there is a special cancellation policy. In this regulation, you can cancel your booking in case of an imperative need, without losing your deposit. In that case, we give you the possibility to move your booking to another date. We can also offer another accommodation unit if the preferred villa is not available for the requested dates. In that case, your previous deposit will be used for this new booking.
We’ve listened and responded to many of our customer’s concerns over the last months so we know which will be ‘wish’ list when considering booking Orvas Villas in the future. We have selected the most frequent asked questions.
Orvas team member will respond, usually within an hour, to assist you in finding suitable alternative accommodation if necessary, or just to answer any questions.
Frequently asked questions:
1. What if my flights have been cancelled?
If your flights are cancelled then it will usually be possible to find an alternative. Should this prove impossible, we will move your booking to a later day.
2. Balance payment?
We will be moving an existing booking with the appropriate balance due date to a later date with the same conditions. With no price increase (with exception of different seasonal prices).
3. I have been offered an Orvas credit – how can I use this?
The Orvas credit will be valid for 18 months. You will be able to use it towards the cost of booking most of our Villas.
4. I would like my money refunded rather than moving my booking
Orvas Villas acts as a named agent for the owner of villas and on receipt of payments these are sent to the property owner to confirm the booking, hence we no longer have the funds. We have worked with most of our owners for many years and the majority are very understanding and flexible with offering alternative dates for your booking, or an Orvas credit to the value of your payments made.
5. Can we claim on our Travel Insurance if we cancel?
This will depend on the ‘small print’ of the Insurance Policy you took out. Most policies taken out before March 14, 2020, will include cover for travel disruption or epidemics but you need to check with your provider.
6. What if I just don’t feel I want to travel this year?
If travel is deemed safe, then our booking conditions will still apply.
7. Cleaning procedure?
Compliance with updated cleaning protocols.
We have created videos in order to have a contactless check-in. Prior to your arrival, we will send you all the necessary info. Self-check-in service is not possible in all our villas. Also in some of our properties, we have PIN doors so you will be able to do self-check-in.
We thank you for your understanding during this very worrying time for all and very much hope that life will return to normal as quickly as possible!