The health and wellbeing of our clients and staff is the most important part of our business. Our COVID-19 measures have been designed with the recommendations set out by the Croatian Institute of Public Health (HZZJ). We want to keep our guests updated with the steps that we are taking for a safe holiday at our villa. It minimizes contact with our staff while ensuring you have all you need for an enjoyable vacation.
1. Prior guests arrival, our booking team sends the guest the following details:
- property address
- property coordinates
- the contact number of the property host
- security damage deposit link for providing card details
2. The day prior guest arrival, property host calls the guests to check:
- if they have all details on meeting point (property address)
- guests arrival hour (approximate)
After the call, the property host sends the guest video check-in details (WhatsApp or Viber) with details on all important things (like How to use property appliances, Wi-Fi code, AC remote controllers, hot water boilers, etc) or those details will be waiting for the guests in written in the property. The host will inform the guests that due to COVID 19 measures there is no handover of the object and that the key will be waiting at a determined place. The guest will receive a picture of that determined place. Also, the host can meet the guest in front of the property and hand the keys in person. In that situation, the host must wear a mask and gloves and have one spare for the guest and observing the social distancing guidelines (2m apart).
3. If the guest has any questions, the host answers all questions in front of the property, observing the social distancing guidelines (2m apart)!
4. The day prior departure, the guest will contact the host to confirm departure time from the property.
Check-out and facility inspection are done after the departure of guests and the host will contact and report to guests only in case of damage, no later than 24 hours after their departure.
5. In case there is damage after a property check, the host will call booking department personnel on duty and report the damage to collect the deposit. A full report to the guests will be sent by e-mail.
Our staff adheres to the following procedures:
- Have temperatures taken before starting work
- Wear masks and gloves when in contact with guests
- Observe social distancing guidelines (2m apart)
- Regular hand disinfection and hand washing
- Is trained, familiar and follows the instructions made by Croatian Institute of Public Health (HZZJ) on how to clean and disinfect whole property and which prescribed cleaning detergents and disinfectant need to use
More information about the coronavirus in Croatia can be found on: www.koronavirus.hr/en – official government website for accurate and verified information on Coronavirus.
More information about crossing border easier can be found on: https://entercroatia.mup.hr/
More information about CORONAVIRUS – Special Cancelation Policy can be found on: https://villasholidayscroatia.com/hr/coronavirus-special-cancelation-policy/
Should you have any questions, we would be more than happy to answer them! (Contact us on firstname.lastname@example.org )
We look forward to welcoming you in our villas and houses!
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