Orvas acts as either the proprietor or an intermediary for the properties listed on our website www.villasholidayscroatia.com.
This agreement encompasses all the terms laid out below.
2. MAKING A BOOKING AND PAYMENT
Once you've provisionally reserved a property with us, we'll request confirmation via email from the primary contact listed on the booking ("the party leader"), or his agent, who must be at least 18 years old and authorized by all individuals named on the booking.
The party leader/agent is responsible for handling all payments. Upon receiving reservation details (“guest portal link”) from Orvas, a minimum non-refundable deposit of 30% to 40% of the rental cost is required. Additional terms may necessitate a higher deposit, which will be communicated to you beforehand.
The balance of your booking must be settled 60 to 35 days prior to your check-in date. If booking within 8 weeks of your check-in date, the full cost is due immediately.
The party leader/agent will verify the precise deposit amounts and due dates specified on the guest portal link for each reservation, and ensure that payments are made accordingly.
Payment methods include credit card or bank transfer.
Bookings made via our websites are provisional and will be held for 3 days pending receipt of your deposit/full payment. Failure to pay within this timeframe will result in automatic cancellation.
A contractual agreement between you, the party leader/agent, and the property owner we represent, is established upon payment of the deposit as indicated in paragraph 2, and our acceptance of your booking. Croatian law governs this contract, along with any disputes arising from it.
It is crucial that you promptly review the villa confirmation upon receipt. If you notice any inaccuracies, please contact us immediately, as it may not be feasible to make changes later. Please note that we cannot accept liability if we are not notified of any discrepancies within 24 hours of sending out the document.
Villa prices are based on rates published on our website, www.villasholidayscroatia.com, which may fluctuate until your check-in date due to factors like government actions or similar.
Prices, terms, and conditions for our business partners are communicated via email. Orvas cannot be held responsible if such an email is not received.
5. SECURITY DEPOSIT
A security deposit is required upon check-in to cover damages or extra services. Any additional requirements will be communicated during booking.
The deposit is usually refunded at the end of your stay, pending inspection. Delays may occur if awaiting utility bills or damage proof.
6. OTHER CHANGES
Any amendments to your booking must be submitted in writing. An amendment fee per booking, along with additional costs, may apply.
Amendments made within 42 days of the check-in date may be treated as cancellations, subject to applicable charges.
Once due, deposits are non-refundable and may be retained as damages. However, we evaluate each cancellation request on a case-by-case basis. Cancellation requests must be submitted in writing.
8. CHANGES AND CANCELLATIONS BY US
In the rare event that we must alter or cancel your booking, we'll inform you promptly and, if desired, seek alternative accommodation of similar quality.
If you encounter any issues during your stay, please notify our local representative or contact our Croatian office immediately to address the matter. Failure to do so may affect our ability to resolve the issue.
10. ARRIVAL AND DEPARTURE
Guests are expected to arrive after 16:00 or 17:00 Croatian time and depart by 10:00 or 11:00 am, with slight variations possible. Any arrivals outside these times must be communicated in writing, and late arrivals may incur additional charges. Arrival/departure time are indicated on the guest portal link.
The party leader is responsible for ensuring all travel documents, including passports, visas, and driving licenses, are valid and up-to-date.
It is very important that you secure your travel (e.g. flights) arrangements at the same time as booking a villa as Orvas cannot be held responsible for problems arising as a result of non-confirmation of your travel arrangements.
12. YOUR RESPONSIBILITIES
12.1 You must keep the property and all furniture, fittings, effects, facilities, equipment, and grounds in the same state of repair and condition as at the commencement of your holiday, and in the same state of cleanliness and general order in which it was found. You will be responsible for any breakages, loss, or damage to the property. Once again, we strongly recommend adequate insurance cover to be made by yourselves and all party members. The property owner reserves the right to make deductions from the security deposit for any extra cleaning over the number of hours committed to Till cleaning, and to claim compensation for costs over and above the sum of the security deposit.
12.2 The parking of caravans/pitching of tents is strictly forbidden.
13. NUMBER OF PEOPLE USING THE PROPERTY
Only those persons named at the time of booking may use the property without prior agreement. The maximum number of people, including infants, allowed at the property may not be exceeded. The owner has the right to terminate the rental without prior notice and without refund if the numbers are exceeded.
The property owner or their representative shall be allowed reasonable access to the property to carry out maintenance and/or inspection.
The person signing the contract is responsible for the correct and decent behavior of the party. Should you or a member of the party not behave in such a manner, the property owner or local representative/agent may use their absolute discretion and ask you and the party to vacate the property without refund.
16. ADDITIONAL SERVICES
Please try to arrange additional services with as much advance notice as possible. We cannot be held responsible for any extra services.
Linen and linen changes are provided in all properties. It's advisable to confirm the provision of beach towels.
18. SWIMMING POOLS
Swimming pools may not be available all year round. Please confirm with us whether the pool is open. Pool heating, if required, will incur an additional charge (not applicable if the pool is part of a hotel complex).
19. SOCIAL EVENTS AND OTHER FUNCTIONS
Please ensure that any social events or other functions are communicated before booking confirmation. Orvas must provide written agreement for any such event. Charges and special terms, if applicable, will be assessed on a case-by-case basis and communicated upon event request.
20. SECURITY AND VALUABLES
Any valuables left at the property are left at your own risk. Neither Orvas nor the property owner is liable for their loss. No refunds can be provided if you choose to vacate the property due to burglary
21.1 While we strive to ensure accurate descriptions, we cannot be held responsible for any errors contained therein. Minor differences between photographs/illustrations/text and the actual property may occur.
21.2 Property owners reserve the right to make necessary modifications to property specifications. In the interest of continual improvement, they may alter furniture, fittings, amenities, or facilities without prior notice.
21.3 If significant changes occur after your booking is confirmed, we will inform you in a timely manner.
Pets are permitted only with explicit permission from the owner. The owner reserves the right to impose a surcharge and/or increase the security deposit accordingly. The number of pets must be agreed upon prior to the booking being accepted.
23.1 Please be mindful that many of our properties are situated in rural or secluded locations, where you may encounter various flora and fauna such as mosquitoes, wasps, ants, and local dogs, as well as other environmental elements such as farming activities and drainage systems. Additionally, some properties are accessible via unsurfaced roads.
23.2 Please be aware that we cannot be held responsible for any construction or roadwork taking place near the property. Although we will make every effort to notify you of ongoing work if we are aware of it, such activities can occur without prior notice.
24. OUR LIABILITY AND THE PROPERTY OWNER
24.1 Orvas (as intermediary or the property owner) and the property owner shall not be held accountable for the death or personal injury of any member of the booking party or any other individual on the property, unless such incidents result from proven negligence on the part of the owner, Orvas, or our employees.
24.2 We shall not be held liable for any losses, breaches, or delays resulting from causes beyond our reasonable control, including but not limited to natural disasters, acts of war, civil disturbances, governmental actions, labor disputes, or adverse weather conditions. In such cases, we reserve the right to consider the contract discharged.
24.3 We cannot be held responsible for the malfunction of mechanical equipment such as pumps, boilers, or swimming pool filtration systems, nor for failures in public utilities such as water, gas, or electricity.
24.4 Neither Orvas nor the owner can be held responsible for noise or disturbances originating from sources beyond the property boundaries or beyond our control. If such disturbances existed before your arrival and we were made aware of them, we will notify you accordingly.
24.5 We cannot assume responsibility for events beyond our control, such as adverse weather conditions or carrier delays, including those resulting from unusually hot weather or equipment breakdowns.
25. WEBSITE LINKS
Periodically, we may include links from the Orvas website to other sites that we believe would be beneficial to customers planning a villa holiday. It's important to note that Orvas does not assume responsibility for the actions or content of these external websites. It remains your responsibility to verify the status of these sites.
26. SPECIAL REQUESTS
While we strive to accommodate any requests you may have before your travel, we regret to inform you that we cannot guarantee their fulfillment. Please note that special requests do not constitute part of our contractual obligations to you, and we accept no liability if they cannot be met.
27. GDPR POLICY – GENERAL DATA PROTECTION REGULATION
28. COURT JURISDICTION
If disputes cannot be settled amicably, the court where our headquarters is located has jurisdiction.